دبل تري باي هيلتون إسطنبول مودا فندق

Check in finally realised we were Gold members but the chap was pleasant enough. The ladies in the exec lounge & the restaurant staff were very pleasant & glad to be off service. Hood restaurant on 12th floor offers some nice views. The 2 dirty plates, with food bit on them, along with cutlery & 2 dirty glasses were left in our room for 3 days. They were just left there on the table area - we even put them all together & in a pile so that it would make it easier to pick them up, but sadly no. 3 days! Disgusting. Staff need to smile more & do things without the attitude - to the lady by reception, sorry did I disturb you talking to your friend, do your job & don't huff & puff when a customer asks you for something. The Wi-Fi kept dropping. The staff don't know the area around the hotel We asked for a fish restaurant within quick walking distance & after pulling a face that we asked her something, the lady at reception told us to go to a restaurant that turned out to be \ kebab one. NO fish at all!. That was not very helpful. The staff did not know simple details like prices/details for services offered within the hotel. The water turned off mid shower. Had to go downstairs to speak to front desk who then had to make a call for it to get looked in to, apparently ours was not the only room. After a while the water came back a lovely brown muddy color. Restaurants Need more variety of Turkish food & seafood. And the food that is available is better outside the hotel. It was sad to hear other guests complaining around some of the same issues. Also we spoke to staff re issues & general questions they took down our room number & promised to look in to the queries & get back to us. We are still awaiting those calls. Also when mentioned to the front desk when leaving the conversation went something like.

lasy on reception was the rudest ever!