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Staff are lovely and welcoming and check in and out was quick and easy. The location and the gin palace are the best features of this hotel. Everything in a very short walking distance. I really like the cleanest of the room. Bed sheets were excellent quality. I liked very much the idea of open bathroom. Good selection of food available, hot and cold, and prompt service. Great decor. Always feel at home there. There was quite a lot of refurbishing going on so maybe will be better soon.

I opted for a cosy single room, plus breakfast. It was small, but large enough for my needs. It was quiet with a decent amount of hanging space. The bathroom was functional & a hairdryer is provided. Breakfast was excellent. The best thing about the hotel, however, is the location. It is a shortish walk away from Trafalgar Square, the theatre district, Covent Garden, as well as the Southbank. In addition, there is an excellent range of buses that run from outside the hotel (or nearby) to the British Museum, St Paul's, Piccadilly Circus and numerous other places. The reception desk and concierge workers were very friendly and helpful but we felt the doormen could have been more friendly and helpful. The breakfast was lovely with many great choices. We would stay here again!

Came to London for shopping show and to see the sights.All the staff were very friendly and polite. The doorman was very helpful.The room was clean and comfortable. There was a problem with the room safe but this was sorted with very little fuss or disturbance. The reception and welcome I got was very good. The reception of the hotel is quite grand. I was told my room had been upgraded, however the room itself was quite dated and cold with a plug in heater. However the hotel is in the middle of the Strand and it's a very good place to stay for the amenities that London has to offer.

perfect location. rooms small but clean and petfectly adequate

Fine and the staff were nice and friendly